Fans Want Season Ticket Clarity- Here's How

West Ham United released 'ambiguous' advice for those fans wishing to 'retain' their season tickets for the forthcoming new Barclays Premier League season that starts on September the 12th, fans have been promised refunds for all the games that they are unable to attend due to the restricted crowds, if any, that will be allowed to attend games via a ballot system.

Of course the club expect punters to pay up the full amount and then be 'credited' for those games that cannot be attended, there are a couple of acute assumptions made by the hierarchy, namely no one knows exactly when and if crowds can return, even in limited numbers, so to proceed on any basis that 'assumes' fans will be able to return is highly questionable, being asked to pay for a product that might not exist, even more so!

So what are fans to do? Obviously many who waited a long time to get their season tickets will be loath to go to the back of the queue for a new allocation if the huge waiting list is still to be believed, so it appears the club is trading on that fact in order to persuade people to part with their money. What can be done you might ask yourself, well here are a couple of options, firstly most ticket holders have let their 'rebate' from this season run on towards their new tickets, also any club cash from ticket exchange can be used as well, so the outlay will already be less than a 'normal' renewal. However there is a facility offered for ten monthly payments at 6% interest, if that option is chosen it would mean rebates would be received within the system, essentially meaning the monthly fee would not be able to be taken unless games have been attended, it is enshrined in the consumer credit act much in the same way as you can be reimbursed for credit card purchases when there has been a problem with goods or services not received.

If you do pay your season ticket in advance and don't want to use the loan facility, we highly recommend paying by credit card as the card companies have far more clout when it comes to getting refunds than individuals do, also they will refuse to pay out monthly credit card payments to the club if the games are regularly unavailable.

We have contacted the club for clarity on this issue and it's possible resolution, as yet we have not received a response. - Ed

Share

Comments

Dartford Bhoy's picture

As I said before, root and branch change starting with the board.

I got my renewal e mail today. They are still charging the full price and god knows how I get the compensation for the missed games last season. Anyone know?

up
3 users have voted.
nevillenixon's picture

They should already have deducted at least 1/3rd of the renewal price unless you had asked for a refund and received one already. You probably have to begin the renewal process before the deduction shows up, but you should most definitley receive one, everyone else would have.

up
3 users have voted.
Dartford Bhoy's picture

Not on my renewal Nev, did you get it with yours? I also begun the renewal process and no sign of the discount so that means loosing another hour of my life ringing the club :o(

up
3 users have voted.
nevillenixon's picture

you need to go in to your account online, then once logged in you have to then follow the ticket exchange/ticketmaster link which should then show the correct amount, don't call the 'hotline' it will cost a fortune.

up
2 users have voted.
Dartford Bhoy's picture

No... still says zero in my account. Cant ring the hot line, the estimated waiting time is currently 120 minutes. This club is run by a shower of s*** from top to toe!

up
2 users have voted.

Ive just renewed mine,i called only to be kept on hold for an hour,then only to be told they cant take payment as they are working from home,so had to go on my ticket account,the club cash came up on mine,and i used it,it said it has all gone through,and that my club cash was now zero.

up
3 users have voted.
Dartford Bhoy's picture

pleased for you Essex and that you renewed. My club cash is still not showing. Did you get compensation also for the Watford and Villa games? apparently this is latest cockup.... shambles, those porn twins couldn't run a bath!

up
2 users have voted.

When i got the email way back,about the refund,im sure it stated it was for all remaining fixtures that we couldnt go to,so would say those were included......keep at it mate,they said on the phone they couldnt take payments as they were working from home,but may be up and running with that next week,i know how you feel mate,i like to be able to talk to someone,when theres an issue.

up
4 users have voted.

My club cash is showing and I can deduct it but when it goes to review order and then to my card authorisation it shows that it is going to take the full amount from my credit card. What an I doing wrong?

up
3 users have voted.

PocketRocket

It did the same with me,but it does also state that it is taking the deducted amount,you will see on your bank statement,hopefully the right amout is taken.

up
2 users have voted.

Thanks Essex Boy.
I've renewed it using my credit card. Hope it does take the lower amount

up
2 users have voted.

PocketRocket

Dartford Bhoy's picture

Maybe its just me... unlucky!

up
4 users have voted.

©Copyright WestHamFans.org 2020